RETURNS AND REFUNDS

Refund Policy For Physical Merchandise: 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact.smallrave@gmail.com. Please note that returns will need to be sent to the following address: 18 Aurora Ave, Wesley, Auckland, 1025, New Zealand.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact.smallrave@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.smallrave@gmail.com.

Refund Policy for Events:

1. General Policy: We understand that circumstances may arise that require you to cancel your attendance at one of our events. This refund policy outlines our guidelines for requesting refunds. By registering for our event, you agree to comply with this policy.

2. Refund Eligibility: Refund eligibility may vary depending on the type and nature of the event. Please refer to the specific event details and registration terms for information on refund eligibility. In general, the following guidelines apply:

   a. Cancellation by Organizer: If we cancel the event for any reason, you will be entitled to a full refund of the registration fees paid.

   b. Participant Cancellation: If you need to cancel your attendance, you may be eligible for a refund based on the following criteria:

   • Early Cancellation: If you cancel your registration before a specified deadline (as communicated in the event details), you may be eligible for a full or partial refund, minus any non-refundable fees or expenses incurred.

   • Late Cancellation: If you cancel your registration after the specified deadline, refunds may not be available. However, we may consider refund requests on a case-by-case basis, taking into account extenuating circumstances.

3. Refund Request Process: To request a refund, please follow these steps:

   a. Contact our event support team by email or phone, providing your full name, registration details, and reason for requesting a refund.

   b. Allow us reasonable time to process your request. We aim to respond to refund requests within 7 business days.

   c. If your refund request is approved, we will process the refund using the same method of payment used during registration, unless otherwise specified.

4. Non-Refundable Items and Fees: Please note that certain items and fees may be non-refundable. These may include, but are not limited to:

   • Processing fees or administrative charges
   • Materials or resources provided as part of the event
   • Non-transferable registrations or tickets

   Such non-refundable items will be clearly communicated to you during the registration process or in the event details.

5. Event Cancellation or Postponement: In the event of a cancellation or postponement of the entire event, we will communicate the available options to registered participants, which may include transferring the registration to a future date or receiving a refund as per the refund policy.

6. No Show Policy: If you do not attend the event without prior cancellation or notification, you will not be eligible for a refund.

7. Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review the refund policy periodically.

Refund Policy for Audio System Rentals:

1. 1. General Policy: We understand that circumstances may arise that require you to cancel or modify your audio system rental. This refund policy outlines our guidelines for requesting refunds. By renting our audio systems, you agree to comply with this policy.

    

2. Refund Eligibility: Refund eligibility may vary depending on the type of rental and the terms outlined in the rental agreement. In general, the following guidelines apply:

1. a. Cancellation by Renter: If you need to cancel your audio system rental, you may be eligible for a refund based on the following criteria:

2. a. Cancellation by Renter: If you need to cancel your audio system rental, you may be eligible for a refund based on the following criteria:

   • Advance Cancellation: If you cancel your rental with sufficient advance notice (as specified in the rental agreement), you may be eligible for a full or partial refund, minus any non-refundable fees or expenses incurred.

   • Late Cancellation: If you cancel your rental within a specified period close to the rental start date, refunds may not be available. However, we may consider refund requests on a case-by-case basis, taking into account extenuating circumstances.

   b. Rental Modification: If you need to modify the rental details, such as the rental duration or equipment selection, please contact us as soon as possible. We will work with you to accommodate the changes, but please note that refunds may not be available for downgraded rentals or reduced rental periods.

   c. Equipment Availability: In the rare event that we are unable to fulfill your rental due to unforeseen circumstances or equipment unavailability, you will be entitled to a full refund of any payments made.

3. Refund Request Process: To request a refund or rental modification, please follow these steps:

   a. Contact our rental support team by email or phone, providing your full name, rental details, and reason for requesting a refund or modification.

   b. Allow us reasonable time to process your request. We aim to respond to refund requests within 7 business days.

   c. If your refund request or modification is approved, we will process the refund or update the rental details accordingly. Refunds will be issued using the original method of payment unless otherwise specified.

4. Non-Refundable Fees and Charges: Please note that certain fees and charges may be non-refundable. These may include, but are not limited to:

   • Delivery and pickup fees
   • Setup and installation charges
   • Damage waiver or insurance fees
   • Late return or extension fees

   Such non-refundable fees and charges will be clearly communicated to you during the rental process or in the rental agreement.

5. Equipment Condition: It is important to return the rented audio systems in the same condition as received. Any damages or missing items may result in additional charges or deductions from the refundable deposit. We reserve the right to assess the equipment upon return and determine any applicable fees.

6. Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review the refund policy periodically.

Refund Policy for DJ Services:

1. General Policy: We understand that circumstances may arise that require you to cancel or modify your DJ service booking. This refund policy outlines our guidelines for requesting refunds. By booking our DJ services, you agree to comply with this policy.

2. Refund Eligibility: Refund eligibility may vary depending on the type of DJ service and the terms outlined in the service agreement or contract. In general, the following guidelines apply:

   a. Cancellation by Client: If you need to cancel your DJ service booking, you may be eligible for a refund based on the following criteria:

   • Advance Cancellation: If you cancel your booking with sufficient advance notice (as specified in the service agreement), you may be eligible for a full or partial refund, minus any non-refundable fees or expenses incurred.

   • Late Cancellation: If you cancel your booking within a specified period close to the event date, refunds may not be available. However, we may consider refund requests on a case-by-case basis, taking into account extenuating circumstances.

   b. Service Modification: If you need to modify the service details, such as the event date or duration, please contact us as soon as possible. We will work with you to accommodate the changes, but please note that refunds may not be available for downgraded services or reduced service durations.

   c. DJ Unavailability: In the rare event that the DJ assigned to your booking becomes unavailable due to unforeseen circumstances, we will make every effort to provide a suitable replacement. If a replacement cannot be arranged, you will be entitled to a full refund of any payments made.

3. Refund Request Process: To request a refund or service modification, please follow these steps:

   a. Contact our DJ services support team by email or phone, providing your full name, booking details, and reason for requesting a refund or modification.

   b. Allow us reasonable time to process your request. We aim to respond to refund requests within 7 business days.

   c. If your refund request or modification is approved, we will process the refund or update the service details accordingly. Refunds will be issued using the original method of payment unless otherwise specified.

4. Non-Refundable Fees and Charges: Please note that certain fees and charges may be non-refundable. These may include, but are not limited to:

   • Booking deposit or retainer fees
   • Consultation or planning fees
   • Travel or accommodation expenses
   • Additional equipment or add-on services

   Such non-refundable fees and charges will be clearly communicated to you during the booking process or in the service agreement.

5. Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review the refund policy periodically.

For any questions please reach out to contact.smallrave@gmail.com or phone Fergus on +64 22 098 9360.